Proper ProWear – Shipping Policy
Last updated: November 2025
At Proper ProWear, we aim to deliver your order quickly, safely, and in perfect condition—wherever you are in the world.
1. Processing Times
All orders are processed within 1–2 business days (Monday – Friday, excluding bank holidays).
Once your order has shipped, you’ll receive an email confirmation with tracking details.
Please allow extra time during busy periods or for pre-order releases.
2. UK Delivery
All UK orders are shipped via tracked courier services such as Royal Mail or DPD.
3. European Delivery
Customers are responsible for any local customs duties or import VAT fees.
4. International Delivery (Outside Europe)
We currently ship worldwide, including the USA, Canada, Australia and Asia.
Delivery times may vary depending on destination and customs clearance.
5. Customs & Duties
International orders may be subject to import taxes and duties.
These charges are determined by your local customs authority and are the responsibility of the customer.
Please mark returns as “Returned Goods” to avoid customs fees.
6. Order Tracking
Once your order ships, you’ll receive an email with your tracking number and courier link.
If your tracking number isn’t active immediately, please allow up to 24 hours for the courier’s system to update.
7. Lost or Delayed Shipments
If your order hasn’t arrived within the estimated timeframe, please contact us at customersupport@properprowear.com.
We’ll liaise with the courier to resolve the issue promptly.
We are not responsible for delays caused by customs, incorrect shipping addresses, or courier service interruptions.
8. Pre-Orders & Backorders
If your item is on pre-order, estimated dispatch dates will be shown on the product page and in your confirmation email.
Pre-order items ship as soon as they arrive in our warehouse.
9. Returns
For details on returning or exchanging your order, please see our Returns & Refund Policy.
10. Contact Us
For questions about your order or shipping, please email:
📩 customersupport@properprowear.com
🌐 www.properprowear.com