Shipping policy

Proper ProWear — Shipping & Delivery Policy

Last updated: 10 October 2026

Our shipping charges are based on your delivery location and are confirmed at checkout before payment.

1. United Kingdom

  • Standard delivery: £5.99 for orders below £50.
  • FREE standard delivery for orders of £50 or more.

The qualifying order value is calculated at checkout. Discounts may affect eligibility for free delivery.

We aim to prepare in-stock orders within 1–2 working days, excluding bank holidays. Delivery times depend on your location and the courier. These are estimates, not guaranteed delivery dates.

2. European Union

Standard international delivery: £14.99

Applies to countries in our European Union shipping zone, subject to shipping availability at checkout.

Delivery times vary by destination and any customs processing.

3. Selected International Destinations

Standard international delivery: £23.99

Applies to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, the United Arab Emirates and the United States.

Delivery times vary by country and courier.

4. Other International Destinations

For other supported destinations, delivery rates are calculated at checkout using available services, including DHL Express and FedEx.

Charges depend on the delivery address, parcel and service. We cannot guarantee delivery to every country or postcode.

5. Proper T Pre-Orders

Proper T is available to pre-order with full payment taken at checkout.

  • Expected launch-stock arrival: November 2026.
  • Estimated UK delivery: within six weeks of placing your order.
  • If stock arrives earlier, we may dispatch your order sooner.
  • International deliveries may take longer.

We will contact customers if there is a material change to the expected delivery timeframe. Your statutory cancellation and refund rights remain unaffected.

If ordering in-stock and pre-order items together, please contact us before purchase if you require separate deliveries.

6. Customs and Import Charges

Orders delivered outside the United Kingdom may incur import VAT, customs duties or clearance fees.

Unless explicitly included at checkout, these charges may be payable by the recipient.

7. Tracking and Delivery Issues

We will notify you when your order is dispatched and provide tracking information where available.

If your order is delayed, missing or damaged, please contact us with your order number.

Your statutory rights regarding delivery are not affected by this policy.

8. Returns and Contact

Please see our Returns & Refund Policy for cancellation and return information.

Email: customersupport@properprowear.com

Website: www.properprowear.com